Last updated: August 10, 2026
IllusionCloud FZ-LLC, doing business as IllusionCloud and ILCLOUD (“IllusionCloud,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you:
- visit our website at https://www.illusioncloud.biz/;
- use our customer area and related platforms;
- purchase or use our services, including hosting, VPS, dedicated servers, domain-related services, VPN services, anti-DDoS services, and support services; or
- otherwise interact with us in connection with sales, marketing, events, or support.
If you have any questions about this Privacy Policy or our privacy practices, please contact us at contact-us@illusioncloud.biz.
By using our website or services, you acknowledge that you have read this Privacy Policy.
1. What information do we collect?
We collect personal data that you provide to us directly, data collected automatically when you use our website or services, and data we receive from third parties where necessary.
A. Information you provide directly
Depending on how you interact with us, we may collect:
- full name;
- company name;
- email address;
- phone number;
- billing address;
- account username;
- password or authentication-related information;
- contact preferences;
- support requests, tickets, and communications;
- order and transaction details;
- service configuration information;
- information submitted when requesting a quote, demo, or support; and
- any other information you choose to provide to us.
B. Payment information
Payments may be processed by third-party payment providers such as Stripe and PayPal. We may receive limited transaction and billing information from those providers, such as:
- payer name;
- billing address;
- transaction ID;
- payment status; and
- limited payment method details.
We do not store full payment card numbers or card security codes on our own systems unless explicitly stated at the point of collection.
Third-party privacy notices: Stripe Privacy Policy; PayPal Privacy Statement.
C. Identity verification information
Where necessary for fraud prevention, account validation, compliance, or security, we may request identity verification information, including copies of government-issued identification or similar account verification documents.
D. Information collected automatically
When you visit our website, customer area, or use our services, we may automatically collect limited technical and usage information, including:
- IP address;
- browser type and version;
- device type;
- operating system;
- referring URLs;
- pages viewed;
- dates and times of access;
- session information;
- diagnostic data;
- security logs; and
- other similar technical information needed to operate, secure, and improve our services.
E. Service data and customer content
If you use our hosting, VPS, dedicated server, VPN, or related services, we may process data associated with your use of those services, such as:
- files, content, and data you upload or store;
- backup data;
- support-related data;
- configuration and provisioning metadata; and
- service performance, abuse-prevention, and security records.
Depending on the circumstances, we may act as either a data controller or a data processor/service provider in relation to such data.
F. Information from third parties
We may receive information from third parties such as payment providers, fraud-prevention providers, resellers, referral partners, social login providers, and public or regulatory sources, where necessary to provide services or comply with law.
2. How do we use your information?
We use personal data for legitimate business purposes, contract performance, compliance, and other lawful purposes, including to:
- create, manage, and secure user accounts;
- provide, activate, deliver, and maintain our services;
- process orders, invoices, payments, refunds, and chargeback-related matters;
- verify identity, payment, and account ownership;
- provide customer service and technical support;
- communicate with you about your account, services, and policy updates;
- detect, prevent, investigate, and respond to fraud, abuse, security incidents, and illegal activity;
- enforce our Terms of Service, Service Level Agreement, and other policies;
- operate backups, diagnostics, monitoring, and service continuity measures;
- improve our website, services, and support experience;
- comply with legal, regulatory, tax, accounting, and law-enforcement obligations; and
- establish, exercise, or defend legal claims.
Where permitted by law, we may also use your information to send you service updates, offers, or other marketing communications. You can opt out of marketing communications at any time.
VPN-related note
Where you use our VPN services, we do not use your personal data to monitor the content of your browsing activity. We may still process limited account, billing, device, connection, abuse-prevention, and service-integrity information necessary to operate, secure, and legally maintain the service.
3. What legal bases do we rely on?
If you are located in the EEA, UK, or Switzerland, we rely on one or more of the following legal bases to process your personal data:
- Performance of a contract: to provide the services you requested and manage your account.
- Legitimate interests: to operate, secure, improve, and administer our business and services.
- Consent: where required by law, including for certain marketing or cookie-related activities.
- Legal obligation: to comply with applicable laws, regulations, court orders, lawful requests, tax rules, and regulatory requirements.
- Vital interests: where necessary to protect an individual’s safety or prevent serious harm.
4. When do we share your information?
We do not sell your personal data for money. We may share personal data only where necessary and appropriate, including with:
- payment processors and billing providers;
- infrastructure, hosting, network, anti-abuse, monitoring, and security providers;
- customer support and communication providers;
- domain registries, registrars, or related partners where you purchase or use domain-related services;
- professional advisers, including legal, accounting, and compliance advisers;
- law enforcement, courts, regulators, or government authorities where required by law or to protect rights and safety; and
- a purchaser, investor, successor, or other relevant party in connection with a merger, acquisition, financing, restructuring, or sale of all or part of our business.
We may also disclose information where necessary to investigate fraud, abuse, chargebacks, network misuse, or violations of our terms or applicable law.
5. International transfers
IllusionCloud FZ-LLC is based in the United Arab Emirates, and we may process or transfer personal data in the UAE and other countries where we, our affiliates, or our service providers operate.
If you are located in the EEA, UK, or Switzerland, and your personal data is transferred outside your jurisdiction, we will take steps required by applicable law to protect your data, which may include contractual safeguards or other recognized transfer mechanisms.
6. Cookies and similar technologies
We may use cookies, pixels, local storage, and similar technologies to:
- keep the website and customer area functioning properly;
- remember preferences and session settings;
- secure accounts and detect abuse;
- understand website traffic and usage patterns; and
- support analytics or marketing activities where permitted by law.
Where required by law, we will request consent before using non-essential cookies or similar technologies.
Most browsers allow you to control cookies through their settings. Blocking some cookies may affect website functionality.
Advertising opt-out resources: DAA WebChoices; YourAdChoices; Your Online Choices (EU).
Website analytics (Matomo)
We use a self-hosted Matomo analytics service at trk.illusioncloud.biz to understand how visitors use the IllusionCloud website and to improve site performance and usability.
Matomo analytics is optional on this website. The analytics script is not loaded until you choose “Accept analytics cookies” in the cookie preferences. If you accept, Matomo may set first-party analytics cookies, including cookies used to distinguish visits and sessions.
You can withdraw or change your analytics choice at any time using Cookie settings in the footer. Rejecting analytics does not prevent you from using the website or ordering services.
7. Social logins
If we enable social login or allow you to register or sign in using a third-party account (such as Google, Facebook, X/Twitter, or similar providers), we may receive certain profile information from that provider, depending on the permissions you grant.
This may include your:
- name;
- email address;
- profile image; and
- other basic profile information made available by the provider.
We use such information only to authenticate you, create or manage your account, and provide the related services. We do not control how third-party login providers handle your data, so you should review their privacy notices separately.
8. How long do we keep your information?
We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- provide services and maintain accounts;
- meet legal, accounting, tax, and regulatory obligations;
- resolve disputes;
- enforce our agreements; and
- detect and prevent fraud or abuse.
When we no longer need personal data, we will delete it, anonymize it, or securely isolate it in backups until deletion is reasonably possible.
Retention periods may vary depending on the type of data and the legal or operational requirements that apply.
9. How do we keep your information safe?
We implement reasonable technical and organizational security measures designed to protect personal data against unauthorized access, loss, misuse, disclosure, alteration, and destruction.
These measures may include access controls, authentication mechanisms, secure hosting practices, network protections, monitoring, and other administrative and technical safeguards appropriate to the nature of the data.
However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials and using our services in a secure manner.
10. What are your privacy rights?
Depending on your location and applicable law, you may have the right to:
- request access to the personal data we hold about you;
- request correction of inaccurate or incomplete personal data;
- request deletion of your personal data;
- request restriction of processing;
- object to certain processing;
- request data portability;
- withdraw consent where processing is based on consent; and
- lodge a complaint with a competent supervisory authority.
Account information
You may request access to, correction of, or deletion of account information by contacting us using the details below. Subject to applicable law, we may retain certain information where necessary for legal compliance, fraud prevention, dispute resolution, enforcement, backup integrity, or security purposes.
Marketing opt-out
You may unsubscribe from marketing emails at any time by using the unsubscribe link in the message or by contacting us at contact-us@illusioncloud.biz.
You may still receive non-marketing communications relating to your account, billing, support, or service administration.
EEA, UK, and Switzerland
If you are located in the EEA or UK and believe we are processing your personal data unlawfully, you may lodge a complaint with your local supervisory authority. Information about EEA supervisory authorities is available at https://www.edpb.europa.eu/about-edpb/about-edpb/members_en.
If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner (FDPIC): https://www.edoeb.admin.ch/en.
11. California privacy rights
If California privacy law applies to your personal data, you may have the right to:
- know what personal information we collect, use, disclose, or otherwise process;
- request access to specific pieces of personal information;
- request correction of inaccurate personal information;
- request deletion of personal information, subject to legal exceptions;
- request portability of personal information;
- opt out of the sale or sharing of personal information, where applicable;
- limit the use or disclosure of sensitive personal information, where applicable; and
- not be discriminated against for exercising your privacy rights.
You may also use an authorized agent to submit a request on your behalf, subject to verification.
We may need to verify your identity before fulfilling a request. We will use information provided in connection with your request only for verification, recordkeeping, and compliance purposes.
California residents may submit privacy requests using the contact details in this Privacy Policy.
12. Do-Not-Track features
Some browsers offer a “Do-Not-Track” (“DNT”) signal. Because there is not yet a universally accepted standard for recognizing and implementing DNT responses, our website does not currently respond to DNT signals.
If a legally required standard is adopted in the future, we may update this Privacy Policy and our practices accordingly.
13. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, operational practices, or security measures.
When we update this Privacy Policy, we will revise the “Last updated” date at the top of the page. If changes are material, we may also provide additional notice where appropriate.
14. How can you contact us?
If you have questions, comments, or requests relating to this Privacy Policy or our privacy practices, you may contact us at:
For EEA, UK, or Switzerland-related privacy questions, you may also contact us using the same email address.
15. How can you exercise your rights?
To request access to, correction of, deletion of, or other action concerning your personal data, please contact us at:
contact-us@illusioncloud.biz
Please include enough detail for us to identify your account and process your request. We may ask for additional information to verify your identity before fulfilling the request.
Where available, you may also update certain account information through your customer area or account settings.