Frequently Asked Questions

Changing the IP address of your service is possible but only if there are some issues with that IP address. In any other cases it’s not possible.

No, once a port has been allocated, it can no longer be changed over the entire active period of the service!
Only if the product will be updated to a package that includes dedicated port and the product doesn’t have a dedicated port.

Activation of all products excluding dedicated servers can take anywhere between 5-30 minutes depending on stock, normally all services are activated automatically.
Dedicated servers have an activation period of 2-24 hours depending on region.

No, we don’t require any contracts for our customers, only if the customer chooses more than one month when renting his service.

Our support team will be available according to our Google Business page schedule, we also have a premium support line option for 24/7/365 support.

We guarantee the best data protection and encryption using military grade encryptions for any client personal data and backups.

Yes, we offer refunds for services that have been activated for less than 24 hours, chargebacks will result into account and services termination.

A denial-of-service (DoS) attack floods a server with traffic, making a website or resource unavailable. A distributed denial-of-service (DDoS) attack is a type of DoS attack that uses multiple computers or machines to flood a targeted resource, overloading it and disrupting services.

Our advanced filtering system, specifically designed for game servers, ensures 99.9% filtering of malicious traffic. Leveraging cutting-edge technologies and custom filtering profiles, we offer unparalleled protection against DDoS and DoS attacks, ensuring uninterrupted gaming sessions with no downtime.

Our strategy employs a sophisticated arsenal, including a proprietary XDP filtering program, FlowShield’s algorithms or Arbor Netscout appliances, Flowspec rules, and sFlow samples. This multi-layered approach ensures efficient detection and mitigation of DDoS attacks, demonstrating our commitment to proactive and tailored network security.

We provide clients with a custom firewall control panel for preemptive measures, enabling them to safeguard their systems. Our services include permanent mitigation, custom filtering templates, and zero trust filtering to ensure comprehensive protection against various threats.

IllusionCloud provides a range of services, including game servers, VDS production, VPS development, dedicated servers, remote protection, web hosting, VPN, and domain registration.

We reserve the right to refuse domain activation based on specified reasons, ensuring genuine account information. Activation may be refused for domains involved in illegal activities, and we may demand identity documents to validate account details.

Products are acquired through specified steps, with verification of correct payment. Activation is usually instant, but in rare cases, it may take up to 24 hours. We reserve the right to terminate products for false or incorrect information.

We prioritize the protection of confidential data, only disclosing it when required by law due to illegal actions. Our VPN services are designed to uphold customer privacy, and we do not engage in the logging of any customer activity.

We reserve the right not to count DDoS/DoS attack downtime, suspend services if attacks damage our infrastructure, and terminate services if customers test filtering by attacking their own services.

The txAdmin Panel is distinguished by its utilization of the latest technology, offering a seamless and efficient gaming experience. It enhances control and management, providing features like automatic updates, customizable hosting plans, and a user-friendly interface through the txAdmin control panel.

The external caching server, with high-speed 10 Gbps servers across Europe, optimizes bandwidth usage by distributing resources, resulting in faster content delivery. Users experience smoother streaming, faster downloads, and seamless browsing due to enhanced overall bandwidth performance.

IllusionCloud’s game server hosting, powered by Docker and the Pterodactyl panel, stands out with customizable plans, automatic updates, and reliable performance. It supports a wide range of games including GTA 5, ARK: Survival Evolved, Counter-Strike, and more.

Transit Anti-DDoS filtering safeguards game servers by specifying port ranges for different games and applications. Ranges cover popular titles like DayZ, Arma 3, Atlas, Teamspeak3, and others, providing targeted protection against malicious attacks.

Production VDSes deliver high performance and reliability with customizable plans, lightning-fast processing speeds, state-of-the-art security, and scalable resources. With experienced support and a 99.9% SLA uptime, they provide a hassle-free hosting experience for businesses.

IllusionCloud’s development VPS supports various operating systems, including Debian, Ubuntu, CentOS, Windows Server, Fedora, FreeBSD, and custom ISOs. Proxmox virtualization technology, combined with ZFS for RAM caching, offers a seamless and stress-free development experience.

Bare Metal Dedicated Servers excel in performance and scalability by avoiding the virtualization layer. With direct access to physical hardware, they provide enhanced security, scalability, and performance without virtualization overhead.

Managed dedicated server hosting offers additional services like free hardware diagnostics, automatic software updates, and real-time surveillance, while unmanaged hosting provides more control but requires users to handle configuration and maintenance tasks.

IllusionCloud’s DDoS Mitigation Solution incorporates Positive Security Models and Artificial Intelligence to identify and block malicious traffic, adjusting firewall rules in real-time. This proactive approach predicts and prevents attacks, enhancing security and network reliability.

IllusionCloud’s Production Webhosting offers dedicated IPv4, managed firewall, fast NVMe SSDs, and customizable WAF for secure hosting. With 10 Gbps connectivity, Softaculous for one-click installations, and 24/7 monitoring, it ensures a reliable and hassle-free web hosting experience.