Frequently Asked Questions

We accept PayPal, Credit Card and Debit Card.

You can change your service’s IP address, but only if there are issues with it.

Activation of services excluding dedicated servers can take approximately 5–30 minutes depending on stock and automation. Dedicated servers may take from 2 hours up to 7 days depending on region and server type.

No long-term contract is required unless the customer chooses a longer rental period or a separate agreement applies.

Standard support availability follows the published business schedule. A premium support line is available with 24/7/365 service.

The current Terms of Service state that refunds are not possible after 24 hours from purchase/rental, with additional payment-method and chargeback conditions. Review the Terms of Service before ordering.

A DoS attack attempts to make a service unavailable by overwhelming it with traffic or requests. A DDoS attack distributes that traffic across multiple systems or sources.

IllusionCloud publicly describes a combination of upstream scrubbing, proprietary XDP filtering, eBPF controls and additional filtering infrastructure.

Current public service pages mention Debian, Ubuntu, CentOS Stream, AlmaLinux, Windows Server, Arch Linux, Fedora, FreeBSD and custom ISO options where supported.

Managed services add operational assistance such as software updates, hardening, tuning and monitoring depending on the selected service. Unmanaged servers give the customer greater responsibility for the software stack.

Current Germany catalogue products list Limburg an der Lahn. Product location and availability are confirmed from the live billing catalogue before plans are displayed on the website.

KVM provides a full virtual machine with its own kernel and is suitable for Linux or Windows workloads. LXC uses lightweight Linux containers that share the host kernel, so it has lower virtualization overhead but is Linux-only.